My customer primarily based in Cape Town (North) is now seeking for a Small business Analyst to be part of them on an unbiased agreement basis
Excellent candidate demands to be proficient with setting up and optimising organization processes preferably with awareness of ITSM and ITIL framework.
Audio analytical capacity
Seem technical expertise
Being familiar with of / doing work as element of the whole SDLC
Has worked (hands-on) in a technological natural environment involving databases, various platforms / methods, world wide web technologies etcetera.
A team player who is equipped to do the job independently but deliver as a group
Ready to regulate conflict
Aid construct / enhance the crew society
Self-determined and in a position to work independently
Operate on multiple jobs concurrently
Perform in a superior-pressured and annoying ecosystem
Owns and will take accountability of assigned tasks and deliverables
Solid operate ethic and skilled
Exceptional communication techniques
- Diploma/Diploma in Data technological innovation or very similar/applicable qualification would be preferable
- FTI Business Assessment Diploma will be an advantageKnowledge of BMC Helix Solution or CA Unicenter would be effective.
We are migrating to a new ITSM instrument and the analyst would have to have to understand our current assist, company desk, adjust administration, services request procedures, apply the new present day framework to rationalise and optimise the procedures to assure they meet the new needs and are ready to be developed in the new instrument.
Sought after Expertise:
Ideal Function Experience:
Preferred Qualification Amount: